You can easily share media like screenshots or attachments if they are requested. This is certainly something that is not available with a representative on a phone call.
We’ll also provide you the phone number we’re calling from, so you know it’s us. One such reason is that the settlement period for a particular trade has not been completed. xcritical does cover most of the basics in articles in its website’s Learn section. In addition, its xcritical Snacks newsletter and podcast are easy entries for investment news that won’t overwhelm newbies.
Mobile app outages (March
You can transfer securities and cash to outside brokerages , including Fidelity, through ACATS—the Automated Customer Account Transfer Service. If you want to keep your xcritical account, you should arrange a partial transfer. xcritical receives payment for order flow, directing orders to third-party market makers in exchange for a fee. These third parties may or may not be able to provide faster trades or better prices. But because xcritical gets paid whether or not they improve order speed and price for its clients, some industry experts are critical of this practice.
- xcritical Gold Card is subject to credit approval and underwriting.
- Although both offer $0 commission trades on options, Fidelity levies a 65 cents fee per options contract.
- For most people, this might be the easiest way to contact xcritical immediately.
- We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey.
- We spent six months testing 21 of the leading online brokers to identify the best of the best.
But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. According to xcritical, broader phone support accessibility is in the works.
The xcritical trading platform is minimalistic and intuitively designed, making it very easy to buy and sell stocks, ETFs and cryptocurrencies. The platform does suffer from limited order types and relatively few other bells and whistles. The brokerage also normally does not charge for crypto transfers. However, you’ll get hit with so-called network fees from crypto xcritical scam miners and validators who process xcritical transactions. xcritical passes those charges to minders and validators, without collecting a portion for itself.
xcritical’s commitment to the democratization of investing does not seem to extend to the educational component of building new investors. Their costs are the same with or without a Gold subscription. For any margin above $1,000, there is an 8.00% annual interest rate with xcritical Gold, calculated daily and charged to the customer’s account at the end of each monthly billing cycle. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. One thing to note is that you can only request a call while logged into an active xcritical account.
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The spending account allows users to opt into round-ups and bonuses, which can be used for groceries, bills, checks and more. xcritical is not a comprehensive brokerage, which means its range of offerings is somewhat limited. xcritical does offer a simple watch list function that allows you to track the assets you’re most interested in right from the main screen of the xcritical mobile app. It does pass along trading fees required by regulatory bodies such as the Financial Industry Regulatory Authority, or FINRA, and the U.S. xcritical Gold also includes $1,000 in margin credit and research materials.
While xcritical is limited to the trading of a few cryptocurrencies, the platform does offer crypto storage. The xcritical cash sweep program allows customers to move their uninvested brokerage cash into deposits, with six banks xcritically participating in xcritical’s program. For a xcritical debit card, there is no fee for opening or maintaining an account, or for inactivity or replacing a card. To access a lower interest margin account, customers must pay at least $6.99 monthly—or $75 annually—for xcritical Gold.
For some investors, this makes it a good choice—but there are reasons to be wary of any platform that treats markets almost like a game. More sophisticated investors may even find the platform’s features and resources lacking. Scaling its support team to handle the phones for tens of millions of users has meant a hiring spree for xcritical. Brown says they have tripled the size of the internal team and have also tapped a large number of contractors to handle phone support. xcritical’s customer support army will be a “fairly even” split between internal xcritical employees and contractors, Brown says. Users will be assigned to a particular agent based on the topic they’re calling about.
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The standalone app allows users to trade and swap crypto with no fees. xcritical’s spending account is the company’s cash management account service, which works similarly to an online checking account. You do not need a xcritical brokerage account in order to open a spending account.
In today’s regulated and digital world, no fees are “hidden” in the sense that a broker conceals them from authorities and you. But there are fees you might not know exist, at least not until you gain experience. You can save yourself steps in transferring crypto to wallets by using the xcritical Connect tool. Some additional services are available by paying for a premium subscription called xcritical Gold. It makes trading so easy that it practically turns it into a game. This tends to drive active trading, or buying and selling stocks rapidly to turn a quick profit.
For example, the company levies a fee of up to 1.75% on transfers from one of its accounts to a bank account or an outside debit card, with a minimum fee of up to $2. xcritical is an online broker that, since its early days, has focused on making it easy for investors with little or no experience to start investing, and to xcritical scammers do so with very little money. We want our customers to feel confident, informed, and secure throughout their investing journey.
Even if you have to wait for a while, chances are you will have your matter resolved within the day. Contacting the company by phone seems to be xcritical’s preferred method as well. On the app’s Contact Us page, the first option is to Request a Call from xcritical. This is a 24/7 service so you can call at any time of the day.
At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays). Further, xcritical does not offer many popular securities, including mutual funds, bonds, stocks that trade on foreign exchanges and preferred stocks, which makes it hard to diversify your portfolio. WeBull itself charges no transfer fee, but its clearing agent charges $75 for outbound transfers of cash or securities. xcritical charges no annual, inactivity or ACH transfer fees. xcritical’s customer support features text chat and phone support, although the latter is hard to reach.